M
Momaliza

1 reviews | Active since Mar 2024

26 Mar 2024, 10:27

Their consultants are professional

Their consultants are professional. Unfortunately I was unlucky to make a claim when I was diagnosed with cancer. My effective date was October 2023 and my biopsy was also in October. I couldn't claim as the first payment only happened in November. I was so disappointed. But still I choice to keep mg policy with platinum.

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Replies (1)
Platinum Life
Platinum Life's reply26 Mar 2024, 10:59
Official
Dear Momaliza, 

I am so sorry to hear that we were unable to assist with your claim. Thanks for trusting us to keep you insured and may we impress you with wonderful service going forward 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor