BC
Brent C
1 reviews | Active since Feb 2015
03 Dec 2025, 15:51
The worst ever Platinum Life
I have canceled this policy as per Platinum Life request via email, yet they still deducted the premium today
This is my rental funds, I want it back ASAP please, so not impressed with Platinum Life!!!
Helpful (0)
Replies (7)0
Replies (7)
Platinum Life's replyOfficial
03 Dec 2025, 16:11Dear Brent,
Thank you for your review. I have looked into this matter on my side. As per the arrangement made with our team in November, please note that the policy was scheduled to commence at the end of November. The debit order was processed as usual, and because your cancellation request was received on the debit order date, we were unfortunately unable to stop it.
Our cancellation team has been trying to contact you to confirm this but has been unable to reach you. A consultant will be in touch shortly to assist and make the necessary arrangements.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
Thank you for your review. I have looked into this matter on my side. As per the arrangement made with our team in November, please note that the policy was scheduled to commence at the end of November. The debit order was processed as usual, and because your cancellation request was received on the debit order date, we were unfortunately unable to stop it.
Our cancellation team has been trying to contact you to confirm this but has been unable to reach you. A consultant will be in touch shortly to assist and make the necessary arrangements.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
Platinum Life's reply03 Dec 2025, 16:11
Official
Dear Brent,
Thank you for your review. I have looked into this matter on my side. As per the arrangement made with our team in November, please note that the policy was scheduled to commence at the end of November. The debit order was processed as usual, and because your cancellation request was received on the debit order date, we were unfortunately unable to stop it.
Our cancellation team has been trying to contact you to confirm this but has been unable to reach you. A consultant will be in touch shortly to assist and make the necessary arrangements.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
Thank you for your review. I have looked into this matter on my side. As per the arrangement made with our team in November, please note that the policy was scheduled to commence at the end of November. The debit order was processed as usual, and because your cancellation request was received on the debit order date, we were unfortunately unable to stop it.
Our cancellation team has been trying to contact you to confirm this but has been unable to reach you. A consultant will be in touch shortly to assist and make the necessary arrangements.
Kind Regards
Simone Venter Client Relationship Specialist and Client Care Supervisor
BC
Brent C's updateReviewer Update
11 Dec 2025, 21:32It is the 11th today and still no refund for Platinum Life, I missed my rent, not happy at all
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Brent C's update11 Dec 2025, 21:32
Reviewer Update
It is the 11th today and still no refund for Platinum Life, I missed my rent, not happy at all
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Brent C's updateReviewer Update
11 Dec 2025, 21:33The lady that called me assured the debit was reversed but it has not been
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Brent C's update11 Dec 2025, 21:33
Reviewer Update
The lady that called me assured the debit was reversed but it has not been
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Brent C's updateReviewer Update
17 Dec 2025, 21:00I have still not received my refund after numerous communication. Please send my funds back immediately!!!
BC
Brent C's update17 Dec 2025, 21:00
Reviewer Update
I have still not received my refund after numerous communication. Please send my funds back immediately!!!
BC
Brent C's updateReviewer Update
17 Dec 2025, 21:01Please sort this out ASAP.
BC
Brent C's update17 Dec 2025, 21:01
Reviewer Update
Please sort this out ASAP.
BC
Brent C's updateReviewer Update
13 Jan 2026, 09:01I was contacted last week regarding the debit but it is still not sorted?
The deduction in question was done on the 3rd of December after I sent the email correspondenc to cancel as Platinum request.
I was assured telephonically will be sorted asap but it's not
This is just wrong what you are doing to people!!!!
Please send my funds back today still? Then remove my details from your records immediately please
This is pathetic that I have to beg for my own funds
The deduction in question was done on the 3rd of December after I sent the email correspondenc to cancel as Platinum request.
I was assured telephonically will be sorted asap but it's not
This is just wrong what you are doing to people!!!!
Please send my funds back today still? Then remove my details from your records immediately please
This is pathetic that I have to beg for my own funds
BC
Brent C's update13 Jan 2026, 09:01
Reviewer Update
I was contacted last week regarding the debit but it is still not sorted?
The deduction in question was done on the 3rd of December after I sent the email correspondenc to cancel as Platinum request.
I was assured telephonically will be sorted asap but it's not
This is just wrong what you are doing to people!!!!
Please send my funds back today still? Then remove my details from your records immediately please
This is pathetic that I have to beg for my own funds
The deduction in question was done on the 3rd of December after I sent the email correspondenc to cancel as Platinum request.
I was assured telephonically will be sorted asap but it's not
This is just wrong what you are doing to people!!!!
Please send my funds back today still? Then remove my details from your records immediately please
This is pathetic that I have to beg for my own funds
Platinum Life's replyOfficial
13 Jan 2026, 09:14Dear Brent,
I have followed up on my side and can confirm that the refund is scheduled to be paid today. You spoke to our consultant last week and this has been actioned as requested
Please do not hesitate to contact us if there is anything we can assist with
I have followed up on my side and can confirm that the refund is scheduled to be paid today. You spoke to our consultant last week and this has been actioned as requested
Please do not hesitate to contact us if there is anything we can assist with
Platinum Life's reply13 Jan 2026, 09:14
Official
Dear Brent,
I have followed up on my side and can confirm that the refund is scheduled to be paid today. You spoke to our consultant last week and this has been actioned as requested
Please do not hesitate to contact us if there is anything we can assist with
I have followed up on my side and can confirm that the refund is scheduled to be paid today. You spoke to our consultant last week and this has been actioned as requested
Please do not hesitate to contact us if there is anything we can assist with