KK
Khululiwe K
1 reviews | Active since Jan 2021
09 Jun 2026, 11:21
The service and their agents are excellent
The service and their agents are excellent. I sent an email to them and received feedback within 2business days. The agent was attentive and she was able to relate to me on my personal experience. She was not just using a script to handle objections but she was human and understood me and my specific issue.
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Platinum Life's replyOfficial
09 Jun 2026, 11:27Dear Khululiwe,
Thank you so much for your kind feedback. We’re really pleased to hear that you received prompt support and that our agent was able to understand your situation on a personal level. Providing human, attentive service is exactly what we strive for, and your words mean a great deal to the team.
Kind Regards
Thank you so much for your kind feedback. We’re really pleased to hear that you received prompt support and that our agent was able to understand your situation on a personal level. Providing human, attentive service is exactly what we strive for, and your words mean a great deal to the team.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Jun 2026, 11:27
Official
Dear Khululiwe,
Thank you so much for your kind feedback. We’re really pleased to hear that you received prompt support and that our agent was able to understand your situation on a personal level. Providing human, attentive service is exactly what we strive for, and your words mean a great deal to the team.
Kind Regards
Thank you so much for your kind feedback. We’re really pleased to hear that you received prompt support and that our agent was able to understand your situation on a personal level. Providing human, attentive service is exactly what we strive for, and your words mean a great deal to the team.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor