The operator called to ask to amend my policy

Dear Charleigh, 

I have looked into this matter on my side and would like to provide some feedback. 

You were recently contacted by our team regarding an upgrade on your policy. The upgrade is always optional and you should never feel forced into making any amendments. I can confirm that no upgrade has been added to your policy and the premium is set to remain as is. An updated policy schedule was sent out via email yesterday, after you contacted us to amend personal details 

Please let me know if there is anything else I can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor