The lady who spoke t...

Dear Leonie, 

Thank you so much for taking my call and please accept my apologies that the needed information was not provided by the consultant when they spoke to you regarding your policy. Please note that I am escalating this to the relevant department to ensure that it is addressed 

I have made the needed amendments on your policy and have also sent an email regarding this matter. 

Please let me know if there is anything else I can assist with and thank you for giving me the opportunity to assist. 

Have a great day 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor