The lady was very friendly and she explained to me so that I got a very good understanding of what she was doing

Dear Maria, 

Thank you for your lovely feedback! We're so glad to hear that the lady you spoke to was friendly and took the time to explain everything clearly. 

It’s great to know you felt informed and confident throughout the process and we’ll be sure to pass on your kind words! 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor