The lady that I spoke to was able to help me with my query and gave me an extension on my reduced payment and she understood that I unable to afford the other amount due to other medical payments

Dear Heidi, 

Thank you so much for your wonderful feedback.  We place client satisfaction at the center of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor