The lady, Lenice, was very understanding of my reasons for cancelling, however she was able to offer a lower premium while keeping my current package, to which I accepted

Dear Joshua, 

We value our policy holder’s feedback and would like to thank you for your excellent review of our services. Lenice is an exceptional consultant, and we are truly grateful to have her on our team. This will make her day! 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor