The lady I dealt with named Ethresia was beyond helpful and friendly with a gentleness in her voice showing how engaged she was in how I may of been feeling

The lady I dealt with named Ethresia was beyond helpful and friendly with a gentleness in her voice showing how engaged she was in how I may of been feeling. She also gave me an option of reducing my cover from the end of November due to finances, which is very thoughtful. And it still covers me. I enjoy when customer care callers make contact and speak to you like a human being in conversation, not just rushing through a script to get the call done. Thank you Ethresia for being one of those most pleasant callers. ✨