MM
Monthusetsi Montee.nakedi
1 reviews | Active since Dec 2023
28 Dec 2023, 10:18
The future is always uncertain so I love the fact that I’m covered I just don’t not like the strategy in place to call a policy holder and upgrade them without giving them documentation to read
The future is always uncertain so I love the fact that I’m covered I just don’t not like the strategy in place to call a policy holder and upgrade them without giving them documentation to read.it happened to me twice but luckily I was contacted back and they fixed my account
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Replies (1)
Platinum Life's replyOfficial
28 Dec 2023, 11:34Dear Monthusetsi,
Thank you for your review and I am so glad our team could assist on your policy. When an upgrade is offered, we always want to ensure that you have enough time to go through your documentation before the new policy is set to kick in. I apologize if this was not your experience, as this is not in line with how we like to do business.
May we keep you smiling going forward
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review and I am so glad our team could assist on your policy. When an upgrade is offered, we always want to ensure that you have enough time to go through your documentation before the new policy is set to kick in. I apologize if this was not your experience, as this is not in line with how we like to do business.
May we keep you smiling going forward
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply28 Dec 2023, 11:34
Official
Dear Monthusetsi,
Thank you for your review and I am so glad our team could assist on your policy. When an upgrade is offered, we always want to ensure that you have enough time to go through your documentation before the new policy is set to kick in. I apologize if this was not your experience, as this is not in line with how we like to do business.
May we keep you smiling going forward
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review and I am so glad our team could assist on your policy. When an upgrade is offered, we always want to ensure that you have enough time to go through your documentation before the new policy is set to kick in. I apologize if this was not your experience, as this is not in line with how we like to do business.
May we keep you smiling going forward
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor