The consultant acted professional yet, having an ear,expressing some empathy, and trying to assist me, not just trying to get rid of me also taking into consideration that I have this policy for how long and giving options and not just canceling

Dear Rene, 

Thank you for your thoughtful feedback. We're so glad to hear that our consultant was not only professional but also empathetic and truly focused on helping you. It's important to us that each client feels heard and valued, especially when you've been with us for so long. We'll be sure to pass along your kind words to the consultant – we're proud to have her on our team! 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor