N
Nadia
1 reviews | Active since Mar 2023
04 Mar 2024, 17:50
The called me for an...
The called me for an upgrade It was R118 show it went up with 53 so I thought OK it's a few rand more But when the message come through it said R284 will be deducted on the 01 March
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Replies (1)
Platinum Life's replyOfficial
05 Mar 2024, 07:32Dear Nadia,
I have received your review and I am looking into this matter on our side.
Kindly note that you were recently contacted for an upgrade on your policy. Upgrades are always optional and give you the opportunity to add additional cover and benefits onto your policy. The new premium should be disclosed in the call and I will be following up on what was discussed and provided by the consultant.
As per your email correspondence with our team, please note that a cancellation of the upgrade has been noted and your policy will remain as is.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am looking into this matter on our side.
Kindly note that you were recently contacted for an upgrade on your policy. Upgrades are always optional and give you the opportunity to add additional cover and benefits onto your policy. The new premium should be disclosed in the call and I will be following up on what was discussed and provided by the consultant.
As per your email correspondence with our team, please note that a cancellation of the upgrade has been noted and your policy will remain as is.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Mar 2024, 07:32
Official
Dear Nadia,
I have received your review and I am looking into this matter on our side.
Kindly note that you were recently contacted for an upgrade on your policy. Upgrades are always optional and give you the opportunity to add additional cover and benefits onto your policy. The new premium should be disclosed in the call and I will be following up on what was discussed and provided by the consultant.
As per your email correspondence with our team, please note that a cancellation of the upgrade has been noted and your policy will remain as is.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am looking into this matter on our side.
Kindly note that you were recently contacted for an upgrade on your policy. Upgrades are always optional and give you the opportunity to add additional cover and benefits onto your policy. The new premium should be disclosed in the call and I will be following up on what was discussed and provided by the consultant.
As per your email correspondence with our team, please note that a cancellation of the upgrade has been noted and your policy will remain as is.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor