LN
Lindy N
1 reviews | Active since Jun 2011
09 Jan 2026, 10:21
The call was handled...
The call was handled welll however I wasn’t happy that my policy was upgraded with double the amount of the premium and I couldn’t downgrade back to what my benefits were
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
09 Jan 2026, 11:14Dear Lindy,
Upgrades are always optional and can be declined at any time. You recently spoke to one of our consultants who adjusted your premiums and cover for you. You are welcome to contact us if you would like to make any changes on the policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Upgrades are always optional and can be declined at any time. You recently spoke to one of our consultants who adjusted your premiums and cover for you. You are welcome to contact us if you would like to make any changes on the policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Jan 2026, 11:14
Official
Dear Lindy,
Upgrades are always optional and can be declined at any time. You recently spoke to one of our consultants who adjusted your premiums and cover for you. You are welcome to contact us if you would like to make any changes on the policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Upgrades are always optional and can be declined at any time. You recently spoke to one of our consultants who adjusted your premiums and cover for you. You are welcome to contact us if you would like to make any changes on the policy
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor