AC
Annemari C
1 reviews | Active since Jan 2021
25 Dec 2025, 13:51
The call centre lady was very friendly, but a little too insistent and persistent to my liking
The call centre lady was very friendly, but a little too insistent and persistent to my liking. It was as if she wasn't listening when I kept telling her that I could not afford the full premium anymore. This is a general experience I have had with the call centre staff.
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
25 Dec 2025, 14:03Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible.
Platinum Life Client Care Team
Platinum Life's reply25 Dec 2025, 14:03
Official
Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible.
Platinum Life Client Care Team
Platinum Life's replyOfficial
29 Dec 2025, 08:04Dear Annemari,
We always strive to ensure that your policy is best suited to your needs and I am sorry to hear that your experience does not reflect this
Thanks for speaking to one of our consultants who was able to assist with an amended premium to ensure that you remain covered. If you wish to adjust the premium or if you have any questions, please reach out to our Client Care team for assistance
Thank you for bringing this to our attention.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
We always strive to ensure that your policy is best suited to your needs and I am sorry to hear that your experience does not reflect this
Thanks for speaking to one of our consultants who was able to assist with an amended premium to ensure that you remain covered. If you wish to adjust the premium or if you have any questions, please reach out to our Client Care team for assistance
Thank you for bringing this to our attention.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Dec 2025, 08:04
Official
Dear Annemari,
We always strive to ensure that your policy is best suited to your needs and I am sorry to hear that your experience does not reflect this
Thanks for speaking to one of our consultants who was able to assist with an amended premium to ensure that you remain covered. If you wish to adjust the premium or if you have any questions, please reach out to our Client Care team for assistance
Thank you for bringing this to our attention.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
We always strive to ensure that your policy is best suited to your needs and I am sorry to hear that your experience does not reflect this
Thanks for speaking to one of our consultants who was able to assist with an amended premium to ensure that you remain covered. If you wish to adjust the premium or if you have any questions, please reach out to our Client Care team for assistance
Thank you for bringing this to our attention.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor