The agent was friendly, calm, patient and understanding

Dear Thandeka, 

Thank you for your lovely feedback. We're so glad to hear that our agent provided such calm, patient, and understanding support. It’s always great to know when someone goes above and beyond—we truly appreciate you sharing your experience. 

We look forward to assisting you in future and appreciate and value you as a client.

Kind Regards,
Chrysanthea Chetty
Client Care Consultant