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Margaret M

1 reviews | Active since Feb 2022

16 Nov 2022, 07:32

The 2 consultants who have called me lately are young men who begin the conversation brashly by mentioning their first name only and do not initially state where they are from or in what connection they are calling, merely asking How are you? so one's re

The 2 consultants who have called me lately are young men who begin the conversation brashly by mentioning their first name only and do not initially state where they are from or in what connection they are calling, merely asking How are you? so one's response is Who are you? They then continue to repeat How are you? until one replies to that and then proceed with the details they should have begun with. I found this rude, intrusive and disrespectful as a senior citizen. I would actually rate them without a single star.

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Replies (1)
Platinum Life
Platinum Life's reply16 Nov 2022, 08:29
Official
Dear  Margaret, 

I have received your review and would like to investigate this matter further on our side. 

Please note that I have reached out to you via email to get more information, as I am struggling to locate any recent interaction with Platinum Life with the details provided 

My apologies for the experience you had and for giving us a chance to address it on our side 

 
Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor