MK
Malebo K

1 reviews | Active since Jun 2020

18 Jun 2020, 09:04

Thanks Ondela that you were patient enough to listen to why I wanted to cancel my policy and assisted me by showing me the lower amount/premiums policy that I can consider or pause not to cancel, thanks for making me consider my future and my health, do t

During lockdown I wanted to cancel my female cancer policy, Ondela contacted and explained to me other option I could consider instead of canceling the policy, it was either I pause the policy or lower my premiums, I asked her many questions over and over until I understood all available options was given time to think and make my decision, thanks Ondela I'm still covered by platinum life. I encourage my colleagues as well to sustain their policies during this taugh time.

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Replies (1)
Platinum Life
Platinum Life's reply19 Jun 2020, 15:10
Official
Dear Malebo, 

We just love your feedback for Ondela and we are so proud of her for making sure that things were done your way! Thanks for showing recognition where it is due and for the great feedback - we will be sure to pass your message on to her.

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor