NM
Nins M
1 reviews | Active since Feb 2021
27 Jan 2024, 07:37
Terrible & Annoying
I thought it would be good to take out cancer cover with Platinum Life last year. Ever since, I have been getting calls from Platinum Life almost daily trying to sell me additional cover and additional gift packs! It is so annoying, I decided to cancel my cover. The consultants doesn’t accept no for an answer, to a point where I get so worked up and forced to be rude. I called Platinum Life to cancel my policy, they said they will call me back……. That was 4 days ago! I have been forced to stop my debit order at my bank.
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Platinum Life's replyOfficial
29 Jan 2024, 07:34Dear Nins,
I have received your review and would like to provide some feedback regarding this matter.
Due to the high risk nature of our policies, you are unable to phone in to increase your policy. Our upgrade team will contact you once a year with the opportunity to add or increase the benefits on your policy. It is always optional and I apologize if you felt annoyed and overwhelmed with these calls.
Your cancellation was logged by our team last week and a cancellation consultant will be in touch within a week from when this is received to complete a closure with you. All premiums are stopped with immediate effect to ensure that nothing further is deducted before your cancellation is finalized. I will follow up to ensure that you are contacted as soon as possible
My apologies for any inconvenience caused
Please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
Due to the high risk nature of our policies, you are unable to phone in to increase your policy. Our upgrade team will contact you once a year with the opportunity to add or increase the benefits on your policy. It is always optional and I apologize if you felt annoyed and overwhelmed with these calls.
Your cancellation was logged by our team last week and a cancellation consultant will be in touch within a week from when this is received to complete a closure with you. All premiums are stopped with immediate effect to ensure that nothing further is deducted before your cancellation is finalized. I will follow up to ensure that you are contacted as soon as possible
My apologies for any inconvenience caused
Please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Jan 2024, 07:34
Official
Dear Nins,
I have received your review and would like to provide some feedback regarding this matter.
Due to the high risk nature of our policies, you are unable to phone in to increase your policy. Our upgrade team will contact you once a year with the opportunity to add or increase the benefits on your policy. It is always optional and I apologize if you felt annoyed and overwhelmed with these calls.
Your cancellation was logged by our team last week and a cancellation consultant will be in touch within a week from when this is received to complete a closure with you. All premiums are stopped with immediate effect to ensure that nothing further is deducted before your cancellation is finalized. I will follow up to ensure that you are contacted as soon as possible
My apologies for any inconvenience caused
Please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
Due to the high risk nature of our policies, you are unable to phone in to increase your policy. Our upgrade team will contact you once a year with the opportunity to add or increase the benefits on your policy. It is always optional and I apologize if you felt annoyed and overwhelmed with these calls.
Your cancellation was logged by our team last week and a cancellation consultant will be in touch within a week from when this is received to complete a closure with you. All premiums are stopped with immediate effect to ensure that nothing further is deducted before your cancellation is finalized. I will follow up to ensure that you are contacted as soon as possible
My apologies for any inconvenience caused
Please do not hesitate to contact me if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor