NKDT
Nicoleen Katjie Du Toit
1 reviews | Active since Mar 2018
11 Oct 2021, 11:09
Taking premiums still when policy should be canclled
I am very dissatisfied with Platinum Life. I requested that they cancel my policy in June 2021 as I am a pensioner only receiveing Sassa with no other income etc. I have waited weeks even moonths for the cnacellation and when money was deposited into the account they took premiums of which I can not afford money which is not even mine to spend. Requested that they phone me numerous times as I dont have nay airtime etc. but still to no avail just keep on taking my money for a policy i no longer wanted. Very upset and unhappy.
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Platinum Life's replyOfficial
11 Oct 2021, 11:30Dear Mrs Du Toit,
Thank you so much for taking my call regarding this matter.
As discussed, please note that we were unable to process your cancellation in June 2021, as the instruction did not come from you (as policyholder) and a cancellation letter was requested for further assistance.
This was received and processed in October. A consultant from our cancellation team will be in touch within the week to confirm this cancellation with you and I have arranged the refund for the premium deducted.
I apologize for any inconvenience caused and please do not hesitate to contact me if there is anything I can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
As discussed, please note that we were unable to process your cancellation in June 2021, as the instruction did not come from you (as policyholder) and a cancellation letter was requested for further assistance.
This was received and processed in October. A consultant from our cancellation team will be in touch within the week to confirm this cancellation with you and I have arranged the refund for the premium deducted.
I apologize for any inconvenience caused and please do not hesitate to contact me if there is anything I can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply11 Oct 2021, 11:30
Official
Dear Mrs Du Toit,
Thank you so much for taking my call regarding this matter.
As discussed, please note that we were unable to process your cancellation in June 2021, as the instruction did not come from you (as policyholder) and a cancellation letter was requested for further assistance.
This was received and processed in October. A consultant from our cancellation team will be in touch within the week to confirm this cancellation with you and I have arranged the refund for the premium deducted.
I apologize for any inconvenience caused and please do not hesitate to contact me if there is anything I can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call regarding this matter.
As discussed, please note that we were unable to process your cancellation in June 2021, as the instruction did not come from you (as policyholder) and a cancellation letter was requested for further assistance.
This was received and processed in October. A consultant from our cancellation team will be in touch within the week to confirm this cancellation with you and I have arranged the refund for the premium deducted.
I apologize for any inconvenience caused and please do not hesitate to contact me if there is anything I can assist with.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor