CD
Carmelita D
1 reviews | Active since Dec 2019
31 Dec 2021, 12:04
Taking my money unauthorized and control acces into and over my bank account
I have tried to cancel a policy within the window period but no one answers calls or emails . I stopped this policy cos I don’t want it , but your people kept calling cos they had my details and they have access to my bank account . Now they taking my money and I can’t block or stop it cos they have full access to my bank account unless I close the account . Which is ridiculous. It’s thieving . You can’t control what access you have to my bank account and I don’t want your stupid policy or **** gift vouchers I want my money bank and your people access to my bank account be stopped
Helpful (0)
Replies (5)0
Replies (5)
Platinum Life's replyOfficial
03 Jan 2022, 06:54Dear Carmelita,
I have received your review and would like to provide some feedback regarding this matter
Your cancellation was received and processed by our email department on the 31st of December 2021. A consultant will be in touch within the week to confirm this with you
There is no cancellation on my system prior to this, but I am following up to see what occurred
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
Your cancellation was received and processed by our email department on the 31st of December 2021. A consultant will be in touch within the week to confirm this with you
There is no cancellation on my system prior to this, but I am following up to see what occurred
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Jan 2022, 06:54
Official
Dear Carmelita,
I have received your review and would like to provide some feedback regarding this matter
Your cancellation was received and processed by our email department on the 31st of December 2021. A consultant will be in touch within the week to confirm this with you
There is no cancellation on my system prior to this, but I am following up to see what occurred
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter
Your cancellation was received and processed by our email department on the 31st of December 2021. A consultant will be in touch within the week to confirm this with you
There is no cancellation on my system prior to this, but I am following up to see what occurred
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
03 Jan 2022, 06:59Dear Carmelita
I have checked and have been unable to locate any calls received from your number from October. There is also no email received prior to the 30th of December 2021. Please advise how you requested the cancellation so that I can follow up?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have checked and have been unable to locate any calls received from your number from October. There is also no email received prior to the 30th of December 2021. Please advise how you requested the cancellation so that I can follow up?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Jan 2022, 06:59
Official
Dear Carmelita
I have checked and have been unable to locate any calls received from your number from October. There is also no email received prior to the 30th of December 2021. Please advise how you requested the cancellation so that I can follow up?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have checked and have been unable to locate any calls received from your number from October. There is also no email received prior to the 30th of December 2021. Please advise how you requested the cancellation so that I can follow up?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
CD
Carmelita D's updateReviewer Update
03 Jan 2022, 15:24At this point I am not interested in your long ass messages . Just the mere fact that my bank had no control over money you guys took even though I cancelled and I have my email proof is suspicious. I don’t want no dealings with you guys and I want my money back . If I don’t have my money back in 24 hours , I will contact the ombudsman and go more public with this . It’s ****************
CD
Carmelita D's update03 Jan 2022, 15:24
Reviewer Update
At this point I am not interested in your long ass messages . Just the mere fact that my bank had no control over money you guys took even though I cancelled and I have my email proof is suspicious. I don’t want no dealings with you guys and I want my money back . If I don’t have my money back in 24 hours , I will contact the ombudsman and go more public with this . It’s ****************
CD
Carmelita D's updateReviewer Update
04 Jan 2022, 10:04You guys are quick to take people’s money and since I complained no one has made contact with me . I will write reviews everyday until I get my money back . All over your social media platforms . I want my money back ******* that have more access to your account that a persons own bank doesn’t even have
CD
Carmelita D's update04 Jan 2022, 10:04
Reviewer Update
You guys are quick to take people’s money and since I complained no one has made contact with me . I will write reviews everyday until I get my money back . All over your social media platforms . I want my money back ******* that have more access to your account that a persons own bank doesn’t even have
Platinum Life's replyOfficial
04 Jan 2022, 10:12A consultant from our cancellation team will be in touch to confirm cancellation. You were contacted and agreed to a policy from Platinum Life. I have requested the calls and will gladly send it through to you. Your policy was set to start on the 30th of December 2021. A mandate was sent and accepted by you after the sale was concluded. A cancellation was received and processed just before this date and we were unable to stop the debit order that was already submitted to the bank. Your cancellation was logged and the consultant will assist and advise further
Platinum Life's reply04 Jan 2022, 10:12
Official
A consultant from our cancellation team will be in touch to confirm cancellation. You were contacted and agreed to a policy from Platinum Life. I have requested the calls and will gladly send it through to you. Your policy was set to start on the 30th of December 2021. A mandate was sent and accepted by you after the sale was concluded. A cancellation was received and processed just before this date and we were unable to stop the debit order that was already submitted to the bank. Your cancellation was logged and the consultant will assist and advise further