1 reviews | Active since Oct 2015
Takes advantage of vulnerable individuals and unknowingly increases debit orders
My mother initially took out Platinum Life cancer cover for R99 in 2022. The debit order increased substantially every now and then, and escalated to R726.31. My mother has been diagnosed with early onset Dementia, and cannot make rationale decisions regarding finances any more and cannot afford that premium at all. But apparently she agreed to the increase in her policy every time an agent called her. I feel the system takes IMMENSE, IMMORAL AND ********* advantage of vulnerable individuals. They use scare mongering techniques to manipulate and convince elderly clients as to why they simply HAVE to agree to the new policy. And use perverse incentives such as an Isabella Garcia gift bag, to get policy holders to increase the cover and debit order amount. Once Platinum Life has got clients hooked, they just keep increasing the payments. Makes me sick that innocent people, who actually really can't afford it, are preyed upon.
I have received your review and our team is currently following up regarding this matter.
As per your telephonic conversation with our Client Care team yesterday, please note that all calls have been requested and feedback will be provided as soon as possible. Due to the high risk nature of our policies, upgrades are offered once a year to ensure that our policy holders have the chance to add additional cover and benefits. This is always optional and you should never feel forced into amending your cover.
All premiums have been stopped and a consultant will be in touch to assist with the cancellation and provide further clarity regarding the calls.
Please do not hesitate to reach out to our team if there is anything else we can assist with while we are looking into this.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and our team is currently following up regarding this matter.
As per your telephonic conversation with our Client Care team yesterday, please note that all calls have been requested and feedback will be provided as soon as possible. Due to the high risk nature of our policies, upgrades are offered once a year to ensure that our policy holders have the chance to add additional cover and benefits. This is always optional and you should never feel forced into amending your cover.
All premiums have been stopped and a consultant will be in touch to assist with the cancellation and provide further clarity regarding the calls.
Please do not hesitate to reach out to our team if there is anything else we can assist with while we are looking into this.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
