Taken my money without me signing a policy

I got a call from platinum life to get a policy at your company, which I accepted. I spoke to her on 13th July, until date I have not received any details that would have been send to me to start my policy. I am tired of waiting. Therefore I request that my policy be stopped and debit order also stopped that was taken from my bank of R192. 83. Got a mail back from them on the 2nd Oct they will contact me in the next 72hrs. And no surprise, I am still waiting. And I am also waiting for my money to be refunded. Feel like making a police case.