1 reviews | Active since Feb 2017
Take my money without my authorization
<p>I received countless calls from Platinum life, always offering me gifts, but never have i ever given them permission to debit my account nor have i ever signed any documents that state I would like disability cover but it seems Platinum Life are in thier own world when it comes to approvals as they decide what is best for you and they decide that t is a good idea to debit your account without your written consent.</p> <p> </p> <p>This is utter *******, i wake up to see a debit order of R296.00 being debited from my account to Platinum life. After calling, the lady explained that i gave them permission over a phone and some ramble about 30 days and so on and so forth.</p> <p> </p> <p>They explained that all calls are recorded and that i gave them the go ahead for this. I would like to hear that phone call and i would like to know since when is a company allowed to debit me and sign me up for disablity cover without me actually signing anything. This is a breach of my bank account and i would like to take further action with this complete disregard of my privacy.</p> <p> </p> <p>Dont ever trust Platinum life.</p>
I would like a full refund of my money and i want this disability cover cancelled effective immediately.
I would like a full refund of my money and i want this disability cover cancelled effective immediately.
Good day Raul Gutierrez,
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will contact to assist you.
Kind Regards
Jannicke van Gerve
Platinum Life Client Care
Good day Raul Gutierrez,
Thank you for sharing your concerns, we always like hearing from our clients and see it as an opportunity to improve our service.
Your concern will be looked into and a client care consultant will contact to assist you.
Kind Regards
Jannicke van Gerve
Platinum Life Client Care
Dear Mr. Gutierrez
As per our telephonic discussion, the policy that was offered to you has been frozen and we will not deduct any further premiums from your account. A refund has also been processed for the deduction that was taken on 28 March 2017, the refund will be paid on 10 April 2017.
Platinum Life conducts all sales telephonically and only after your bank details have been supp**** to us by you will the policy take force. The 30 day review period affords you the time to go through the policy and to make any changes before any deduction goes of your account.
I apologise for any inconvenience caused and please feel free to contact us on ***.
Yours sincerely,
Jannicke van Gerve
Dear Mr. Gutierrez
As per our telephonic discussion, the policy that was offered to you has been frozen and we will not deduct any further premiums from your account. A refund has also been processed for the deduction that was taken on 28 March 2017, the refund will be paid on 10 April 2017.
Platinum Life conducts all sales telephonically and only after your bank details have been supp**** to us by you will the policy take force. The 30 day review period affords you the time to go through the policy and to make any changes before any deduction goes of your account.
I apologise for any inconvenience caused and please feel free to contact us on ***.
Yours sincerely,
Jannicke van Gerve
Dear Mr. Gutierrez
As per our telephonic discussion, the policy that was offered to you has been frozen and we will not deduct any further premiums from your account. A refund has also been processed for the deduction that was taken on 28 March 2017, the refund will be paid on 10 April 2017.
Platinum Life conducts all sales telephonically and only after your bank details have been supp**** to us by you will the policy take force. The 30 day review period affords you the time to go through the policy and to make any changes before any deduction goes of your account.
I apologise for any inconvenience caused and please feel free to contact us on ***.
Yours sincerely,
Jannicke van Gerve
Dear Mr. Gutierrez
As per our telephonic discussion, the policy that was offered to you has been frozen and we will not deduct any further premiums from your account. A refund has also been processed for the deduction that was taken on 28 March 2017, the refund will be paid on 10 April 2017.
Platinum Life conducts all sales telephonically and only after your bank details have been supp**** to us by you will the policy take force. The 30 day review period affords you the time to go through the policy and to make any changes before any deduction goes of your account.
I apologise for any inconvenience caused and please feel free to contact us on ***.
Yours sincerely,
Jannicke van Gerve