CN
Coenraad N
1 reviews | Active since Aug 2024
25 May 2025, 20:50
Take money from account without permission
You called my wife. You asked for all her details.She sayed over the phone she is not working and dont want your service. But will talk with me her husband. And you must call back. You never did. But now 2 amounts is going of her account. R99 and R147. We dont know for what. Becouse she sayed she dont want your products....and we cant even stop the debit orders. This is ***** and theft. *** Ref C***
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Platinum Life's replyOfficial
26 May 2025, 06:43Dear Coenraad,
Thank you for your review. I have noted your concerns and will be reaching out to your wife directly to assist with this matter, as the policy is in her name.
Kindly note that she was initially contacted regarding the policy and later spoke to one of our consultants to adjust the cover and premium to better suit her needs. Based on this arrangement, the policy has remained active at the revised premium amount.
Please be assured that all our calls are recorded, and I have requested the relevant correspondence our team had with her. These can be made available upon request by the policyholder.
Should you require any further assistance in the meantime, please do not hesitate to contact our team. We remain committed to resolving this matter as smoothly as possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review. I have noted your concerns and will be reaching out to your wife directly to assist with this matter, as the policy is in her name.
Kindly note that she was initially contacted regarding the policy and later spoke to one of our consultants to adjust the cover and premium to better suit her needs. Based on this arrangement, the policy has remained active at the revised premium amount.
Please be assured that all our calls are recorded, and I have requested the relevant correspondence our team had with her. These can be made available upon request by the policyholder.
Should you require any further assistance in the meantime, please do not hesitate to contact our team. We remain committed to resolving this matter as smoothly as possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply26 May 2025, 06:43
Official
Dear Coenraad,
Thank you for your review. I have noted your concerns and will be reaching out to your wife directly to assist with this matter, as the policy is in her name.
Kindly note that she was initially contacted regarding the policy and later spoke to one of our consultants to adjust the cover and premium to better suit her needs. Based on this arrangement, the policy has remained active at the revised premium amount.
Please be assured that all our calls are recorded, and I have requested the relevant correspondence our team had with her. These can be made available upon request by the policyholder.
Should you require any further assistance in the meantime, please do not hesitate to contact our team. We remain committed to resolving this matter as smoothly as possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review. I have noted your concerns and will be reaching out to your wife directly to assist with this matter, as the policy is in her name.
Kindly note that she was initially contacted regarding the policy and later spoke to one of our consultants to adjust the cover and premium to better suit her needs. Based on this arrangement, the policy has remained active at the revised premium amount.
Please be assured that all our calls are recorded, and I have requested the relevant correspondence our team had with her. These can be made available upon request by the policyholder.
Should you require any further assistance in the meantime, please do not hesitate to contact our team. We remain committed to resolving this matter as smoothly as possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor