1 reviews | Active since Mar 2020
SUCH *****S
For weeks now I have been harassed by telesales marketers offering me a policy for cancer . I was supposedly recommended to them by someone I do not know. I was offered a gift and promised a policy document to be e-mailed to me. Never happened but they had an amount of about R700 deducted from my bank account, which resulted in the inconvemience of me having to cancel my card and wait over a week-end to get a new one. The charge was reversed by my bank, a service for which I paid, and I was also chraged R70 for a new card. I have been hounded by telemarketers the entire week asking me to nominate 60 other people to contact, all this while at work as a locum pharmacist trying to do prescriptions without poisoning someone because of the distraction. I specifically told the lady yesterday that I do not want a policy and requested that PlatinumLife leave me alone. Lo and behold, today, at exactly the time their contact centre closes for the day they send me a Whatsapp message with a pdf document of my policy. I now have to cancel my card again and drive all the way to the bank for a new one for the second time in two weeks. How's that for *****? Who exactly do you think you are? I am the one paying for the petrol up and down and the bank charges. How dare you cost me even one cent? And no sign of " the gift". *******.
Thank you for taking my call and allowing us to respond to your query.
We are terribly sorry for the inconvenience caused. As explained, your policy was set to begin on 1 April, however it has since been cancelled and no premiums were ever collected from your account.
I trust we have answered all your concerns however, never hesitate to contact us should you require anything further.
Regards, Alisha Narainsamy Client Care Manager Platinum Life
Thank you for taking my call and allowing us to respond to your query.
We are terribly sorry for the inconvenience caused. As explained, your policy was set to begin on 1 April, however it has since been cancelled and no premiums were ever collected from your account.
I trust we have answered all your concerns however, never hesitate to contact us should you require anything further.
Regards, Alisha Narainsamy Client Care Manager Platinum Life
