TVdM
Thalita Van der Merwe
1 reviews | Active since Dec 2020
26 May 2025, 14:47
STOP CALLING ME!!!
The last time I submitted a review I was not contacted by this **** of a company for over 3 years. However today between 09:00-14:30 you guys have called me 15 times from 2 different numbers, I have true caller and can see who calls me. If you asked for my details from a friend I would like to remind you of the POPI Act! I will report you if you ever contact me again. I have not given my consent to be called or for lack of a better word be harassed by your operators. I have a real job which means that I cannot answer my phone every time my phone rings.
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Replies (1)
Platinum Life's replyOfficial
26 May 2025, 15:21Dear Thalita,
Thank you for bringing your concerns to our attention. I'm truly sorry to hear about your recent experience and appreciate the opportunity to respond.
Thank you for bringing your concerns to our attention. I'm truly sorry to hear about your recent experience and appreciate the opportunity to respond.
We take matters related to unwanted contact and privacy very seriously and are committed to complying with all aspects of the POPI Act. I have thoroughly checked our records and can confirm that no recent calls have been made to you from our side. Additionally, I can confirm that your number remains on our Do Not Contact list, as per your previous request.
To help us investigate this further and ensure that no calls were made from numbers associated with our service providers, I would greatly appreciate it if you could kindly provide the telephone numbers from which you received the calls. This will allow us to follow up directly with our provider and verify whether the numbers are in any way linked to our company.
Please rest assured that we will not attempt to call you, and we are only reaching out via email to resolve this matter and respect your preferences. If there's anything else you'd like to bring to our attention, feel free to include it in your reply.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply26 May 2025, 15:21
Official
Dear Thalita,
Thank you for bringing your concerns to our attention. I'm truly sorry to hear about your recent experience and appreciate the opportunity to respond.
Thank you for bringing your concerns to our attention. I'm truly sorry to hear about your recent experience and appreciate the opportunity to respond.
We take matters related to unwanted contact and privacy very seriously and are committed to complying with all aspects of the POPI Act. I have thoroughly checked our records and can confirm that no recent calls have been made to you from our side. Additionally, I can confirm that your number remains on our Do Not Contact list, as per your previous request.
To help us investigate this further and ensure that no calls were made from numbers associated with our service providers, I would greatly appreciate it if you could kindly provide the telephone numbers from which you received the calls. This will allow us to follow up directly with our provider and verify whether the numbers are in any way linked to our company.
Please rest assured that we will not attempt to call you, and we are only reaching out via email to resolve this matter and respect your preferences. If there's anything else you'd like to bring to our attention, feel free to include it in your reply.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor