KS
Karin S
1 reviews | Active since Jan 2016
18 Jan 2016, 14:24
Still waiting for gift that was promised.
Hi. I'm not cross at all. Just wondering. On 19 November a consultant called me, she was very friendly. I accepted the policy in September or October, she said I was chosen to be part of a R20000 cash draw. But she said if I give her 40 names of women to refer, I will receive a gift in about 6weeks. And so I gave her 40 names. Usually it is on time. But now it is almost 9weeks and still nothing. My mom and sister are also still waiting. Thanks - Karin
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Platinum Life's replyOfficial
26 Jan 2016, 09:42Hello Kasea3,
Thank you for your enquiry.
Due to our logistics department being closed for the festive season there has been a slight delay in sending the gift packages out to our clients, please accept my apologies for the inconvenience caused.
As discussed with you, I have confirmed with logistics that your package should be delivered by the middle of February 2016.
I hope your matter has been resolved to your satisfaction.
Kindly contact me directly, should you require any further assistance - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Thank you for your enquiry.
Due to our logistics department being closed for the festive season there has been a slight delay in sending the gift packages out to our clients, please accept my apologies for the inconvenience caused.
As discussed with you, I have confirmed with logistics that your package should be delivered by the middle of February 2016.
I hope your matter has been resolved to your satisfaction.
Kindly contact me directly, should you require any further assistance - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Platinum Life's reply26 Jan 2016, 09:42
Official
Hello Kasea3,
Thank you for your enquiry.
Due to our logistics department being closed for the festive season there has been a slight delay in sending the gift packages out to our clients, please accept my apologies for the inconvenience caused.
As discussed with you, I have confirmed with logistics that your package should be delivered by the middle of February 2016.
I hope your matter has been resolved to your satisfaction.
Kindly contact me directly, should you require any further assistance - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life
Thank you for your enquiry.
Due to our logistics department being closed for the festive season there has been a slight delay in sending the gift packages out to our clients, please accept my apologies for the inconvenience caused.
As discussed with you, I have confirmed with logistics that your package should be delivered by the middle of February 2016.
I hope your matter has been resolved to your satisfaction.
Kindly contact me directly, should you require any further assistance - *** or ***.
Kind Regards
Riona Lala
Resolution Specialist
Platinum Life