JW
Jeremy W
1 reviews | Active since Aug 2024
15 Aug 2024, 11:16
Stay Away from these ****mers
Please stay away from these ****mers, once they have your bank account details, you cannot stop them from debiting your account, they change the amount, the next month, my wife tried every month to stop and have the premiums reversed to no avail.
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
15 Aug 2024, 11:38Dear Jeremy,
Thank you so much for taking my call and giving me a chance to follow up regarding this matter.
I can confirm that a cancellation has been logged with immediate effect and all further premiums have been stopped. I am following up on the call your wife had with our team in April to see what occurred and what instruction was provided, as this was not given through and this is why the policy was still deducting.
I apologize for any inconvenience caused and will provide feedback accordingly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and giving me a chance to follow up regarding this matter.
I can confirm that a cancellation has been logged with immediate effect and all further premiums have been stopped. I am following up on the call your wife had with our team in April to see what occurred and what instruction was provided, as this was not given through and this is why the policy was still deducting.
I apologize for any inconvenience caused and will provide feedback accordingly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply15 Aug 2024, 11:38
Official
Dear Jeremy,
Thank you so much for taking my call and giving me a chance to follow up regarding this matter.
I can confirm that a cancellation has been logged with immediate effect and all further premiums have been stopped. I am following up on the call your wife had with our team in April to see what occurred and what instruction was provided, as this was not given through and this is why the policy was still deducting.
I apologize for any inconvenience caused and will provide feedback accordingly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and giving me a chance to follow up regarding this matter.
I can confirm that a cancellation has been logged with immediate effect and all further premiums have been stopped. I am following up on the call your wife had with our team in April to see what occurred and what instruction was provided, as this was not given through and this is why the policy was still deducting.
I apologize for any inconvenience caused and will provide feedback accordingly
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor