BB
Brendan B
1 reviews | Active since May 2015
12 Mar 2026, 09:44
Staff are friendly
Staff are friendly. Sales team are ok. But struggled to understand events when issuing refunds and vouchers to new clients. When recommended to family or friends. Some either get some don't
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Replies (1)
Platinum Life's replyOfficial
12 Mar 2026, 10:03Dear Brendan,
Thank you for sharing your review and concerns with us.
Refunds can be discussed directly with the policy holder and explanations will be provided for when it can be issued. I have arranged with a consultant from our team to give you a call to discuss and provide more information
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for sharing your review and concerns with us.
Refunds can be discussed directly with the policy holder and explanations will be provided for when it can be issued. I have arranged with a consultant from our team to give you a call to discuss and provide more information
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply12 Mar 2026, 10:03
Official
Dear Brendan,
Thank you for sharing your review and concerns with us.
Refunds can be discussed directly with the policy holder and explanations will be provided for when it can be issued. I have arranged with a consultant from our team to give you a call to discuss and provide more information
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for sharing your review and concerns with us.
Refunds can be discussed directly with the policy holder and explanations will be provided for when it can be issued. I have arranged with a consultant from our team to give you a call to discuss and provide more information
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor