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chrisna H
1 reviews | Active since Mar 2015
09 Sept 2022, 11:26
So they was kind to lower my premium
So they was kind to lower my premium. But to get refund back take for ever. On Monday 5 September they send email saying refund is submitted but nothing received.
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Platinum Life's replyOfficial
09 Sept 2022, 11:30Dear Chrisna,
I have received your review and have looked into the matter on my side.
Kindly note that the refund has been submitted but can only be paid as soon as confirmation has been received from the bank regarding the last premium. This takes 10 working days, Your refund will be paid on the 15th of September 2022.
You are welcome to contact our team if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into the matter on my side.
Kindly note that the refund has been submitted but can only be paid as soon as confirmation has been received from the bank regarding the last premium. This takes 10 working days, Your refund will be paid on the 15th of September 2022.
You are welcome to contact our team if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Sept 2022, 11:30
Official
Dear Chrisna,
I have received your review and have looked into the matter on my side.
Kindly note that the refund has been submitted but can only be paid as soon as confirmation has been received from the bank regarding the last premium. This takes 10 working days, Your refund will be paid on the 15th of September 2022.
You are welcome to contact our team if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into the matter on my side.
Kindly note that the refund has been submitted but can only be paid as soon as confirmation has been received from the bank regarding the last premium. This takes 10 working days, Your refund will be paid on the 15th of September 2022.
You are welcome to contact our team if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor