So sorry I don't remember her name, but this Agent called about my refund and 2 days later the Refund was in my account

Dear Ynita, 

We are truly grateful for your lovely message and thank you for acknowledging one of our stars. We are extremely proud that she has brightened your day and assisted on your policy. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor