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LaurenBaadties
1 reviews | Active since Oct 2025
06 Oct 2025, 12:16
So on Thursday 2 Oct...
So on Thursday 2 October..one of the agents contacted me Mekayla and I am very unhappy I told her am currently unemployed not working and not earning no income at the moment she told me that she understands and will put a debit order for November which is going to be R120.80 today I received my child grants which is the only money I get to look after my kidsðŸ˜ðŸ˜ and platinum life withdraw R345 from my account which I never agree on and now I will not be able to take care of my child and am very unhappy
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Platinum Life's replyOfficial
06 Oct 2025, 12:30Dear Lauren,
Thank you so much for taking my call, and please accept my sincere apologies for the inconvenience caused.
I can confirm that an arrangement was made with Mekayla on 2 October 2025. As your September debit order had already been requested and was tracking with the bank at that time, we were unfortunately unable to stop or recall it. This should have been clearly communicated to you, and I sincerely apologize for the oversight.
A refund has been arranged, and I’ve sent you an email with further details to assist. Mekayla will also be in touch to discuss your policy and ensure that it remains best suited to your current needs.
Once again, we’re truly sorry for the inconvenience, and we wish you all the best with your new bundle of joy — may this special time bring you great happiness.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call, and please accept my sincere apologies for the inconvenience caused.
I can confirm that an arrangement was made with Mekayla on 2 October 2025. As your September debit order had already been requested and was tracking with the bank at that time, we were unfortunately unable to stop or recall it. This should have been clearly communicated to you, and I sincerely apologize for the oversight.
A refund has been arranged, and I’ve sent you an email with further details to assist. Mekayla will also be in touch to discuss your policy and ensure that it remains best suited to your current needs.
Once again, we’re truly sorry for the inconvenience, and we wish you all the best with your new bundle of joy — may this special time bring you great happiness.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply06 Oct 2025, 12:30
Official
Dear Lauren,
Thank you so much for taking my call, and please accept my sincere apologies for the inconvenience caused.
I can confirm that an arrangement was made with Mekayla on 2 October 2025. As your September debit order had already been requested and was tracking with the bank at that time, we were unfortunately unable to stop or recall it. This should have been clearly communicated to you, and I sincerely apologize for the oversight.
A refund has been arranged, and I’ve sent you an email with further details to assist. Mekayla will also be in touch to discuss your policy and ensure that it remains best suited to your current needs.
Once again, we’re truly sorry for the inconvenience, and we wish you all the best with your new bundle of joy — may this special time bring you great happiness.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call, and please accept my sincere apologies for the inconvenience caused.
I can confirm that an arrangement was made with Mekayla on 2 October 2025. As your September debit order had already been requested and was tracking with the bank at that time, we were unfortunately unable to stop or recall it. This should have been clearly communicated to you, and I sincerely apologize for the oversight.
A refund has been arranged, and I’ve sent you an email with further details to assist. Mekayla will also be in touch to discuss your policy and ensure that it remains best suited to your current needs.
Once again, we’re truly sorry for the inconvenience, and we wish you all the best with your new bundle of joy — may this special time bring you great happiness.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor