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chrisna H
1 reviews | Active since Mar 2015
13 Sept 2022, 08:47
So I'm still struggling to get my refund
So I'm still struggling to get my refund. First they said my refund is submitted. Then they say waiting for bank to confirm but will receive 15 September refund and 10 day working thing. Now they come with story they wait for bank to confirm last debit order was successful and i need to send my bank statement so they can see it is debit and then refund will be in 48h be in account. My debit order goes off 1st of every month! Just stories not to give my money back. If i struggling now how will it be one day when they need to pay out when claiming.
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Platinum Life's replyOfficial
13 Sept 2022, 09:56Dear Chrisna,
I have received your review and would like to advise
All refunds are paid within 10 working days from the debit order. As the policy for Mr Kieser was deducted on the 1st of September, the refund will be paid on the 15th, as we need to wait for confirmation from the bank
If you do not wish to wait for this period, you have the option to send a bank statement, showing that the premium went through and the refund will be paid quicker.
This is standard procedure. We have to follow this process and our team simply advises on all steps
Please let me know if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to advise
All refunds are paid within 10 working days from the debit order. As the policy for Mr Kieser was deducted on the 1st of September, the refund will be paid on the 15th, as we need to wait for confirmation from the bank
If you do not wish to wait for this period, you have the option to send a bank statement, showing that the premium went through and the refund will be paid quicker.
This is standard procedure. We have to follow this process and our team simply advises on all steps
Please let me know if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply13 Sept 2022, 09:56
Official
Dear Chrisna,
I have received your review and would like to advise
All refunds are paid within 10 working days from the debit order. As the policy for Mr Kieser was deducted on the 1st of September, the refund will be paid on the 15th, as we need to wait for confirmation from the bank
If you do not wish to wait for this period, you have the option to send a bank statement, showing that the premium went through and the refund will be paid quicker.
This is standard procedure. We have to follow this process and our team simply advises on all steps
Please let me know if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to advise
All refunds are paid within 10 working days from the debit order. As the policy for Mr Kieser was deducted on the 1st of September, the refund will be paid on the 15th, as we need to wait for confirmation from the bank
If you do not wish to wait for this period, you have the option to send a bank statement, showing that the premium went through and the refund will be paid quicker.
This is standard procedure. We have to follow this process and our team simply advises on all steps
Please let me know if there is anything we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor