AC
Alvira C
1 reviews | Active since Jul 2023
20 Jun 2024, 13:16
So I ask if I could ...
So I ask if I could change from companies, and they told me I can't, so I decided to cancel the policy, but now I don't get my money back that I paid over the few months I was there.. reason for my cancel was because they don't pay out in natural deaths
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Platinum Life's replyOfficial
20 Jun 2024, 14:36Dear Alvira,
I would like to confirm that our team has assisted with the cancellation of your policy as requested. Please note that our policies are designed to cover pure risk and do not include coverage for natural causes. Our policies can't be altered or changed. Due to the high-risk nature of our policies, there is no cash or surrender value upon cancellation.
This is stated in our policy documentation and our Client Care team should have also advised on this. I apologize if there was any misunderstanding
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I would like to confirm that our team has assisted with the cancellation of your policy as requested. Please note that our policies are designed to cover pure risk and do not include coverage for natural causes. Our policies can't be altered or changed. Due to the high-risk nature of our policies, there is no cash or surrender value upon cancellation.
This is stated in our policy documentation and our Client Care team should have also advised on this. I apologize if there was any misunderstanding
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply20 Jun 2024, 14:36
Official
Dear Alvira,
I would like to confirm that our team has assisted with the cancellation of your policy as requested. Please note that our policies are designed to cover pure risk and do not include coverage for natural causes. Our policies can't be altered or changed. Due to the high-risk nature of our policies, there is no cash or surrender value upon cancellation.
This is stated in our policy documentation and our Client Care team should have also advised on this. I apologize if there was any misunderstanding
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I would like to confirm that our team has assisted with the cancellation of your policy as requested. Please note that our policies are designed to cover pure risk and do not include coverage for natural causes. Our policies can't be altered or changed. Due to the high-risk nature of our policies, there is no cash or surrender value upon cancellation.
This is stated in our policy documentation and our Client Care team should have also advised on this. I apologize if there was any misunderstanding
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor