1 reviews | Active since Dec 2016

31 Aug 2019, 10:40

So Called Free Gift ****!!!!

I received several calls in June from Platinum Life, where they were offering me a free gift, which I kept declining, till eventually I got fed up with their constant calls every week, and said okay they can send the gift.

They said I needed to cancel before the three months elapsed. After I said to them that I do not want the policy. I received the gift and documents at the beginning of July, I told them on the 9th July that I said I didn't want the policy and not to debit my account. This morning I woke up to find that Platinum Life debited my account.

I contacted my bank to inform them to reverse the debit and stop all debits from Platinum Life.

Whatever you do, NEVER accept a supposed FREE gift from Platinum Life, it is not free, they don't adhere to what their so-called sales agents say with regards to cancelling prior to the 3 free months of the policy. I got bul**** into accepting this gift.

Best you block me from your calling list, I refuse to do business with a ******** company.

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Replies (1)
Platinum Life
Platinum Life's reply05 Sept 2019, 14:14
Official
Dear Yvette,

I am very sorry to hear about this, please accept my sincere apologies.

I did try and contact you to provide you with feedback but was unable to reach you.

I can see that you reversed the debit order, and I can also confirm that your policy has been canceled and your details have been placed on our 'Do Not Contact List'.

Please contact me directly for any further assistance.

Kind regards,
Tanja
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