TR
Tanya R
1 reviews | Active since Apr 2024
27 Nov 2024, 14:36
Sly Agents
Platinum Life assumed I wanted to take their policy without me giving them consent by signing the policy or sending it back to say I accept. For ingnoring their email, they simply assumed that I wanted to take the policy. The agents neglect to tell you there is a catch in the setup of the policy. Then they give your information to other clients including your bank details and they pester you and try to force their products onto you and even have the ability to send a debicheck to your bank app whilst on the phone. This is totally unacceptable, it is one thing to give out your number, but not ALL your details!!!
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Platinum Life's replyOfficial
27 Nov 2024, 15:22Dear Tanya,
Thank you so much for taking my call and providing a bit more information regarding the situation.
I apologize if there was any misunderstanding regarding our sales process. The 30 day review period should have been explained in details and I have requested the calls to follow up and address it where needed.
I am also concerned about the call you had with our sister company. Details can only be shared with your consent and I have reached out to them in order to follow up on the calls in question
Thanks for bringing this to our attention and please let us know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and providing a bit more information regarding the situation.
I apologize if there was any misunderstanding regarding our sales process. The 30 day review period should have been explained in details and I have requested the calls to follow up and address it where needed.
I am also concerned about the call you had with our sister company. Details can only be shared with your consent and I have reached out to them in order to follow up on the calls in question
Thanks for bringing this to our attention and please let us know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
Platinum Life's reply27 Nov 2024, 15:22
Official
Dear Tanya,
Thank you so much for taking my call and providing a bit more information regarding the situation.
I apologize if there was any misunderstanding regarding our sales process. The 30 day review period should have been explained in details and I have requested the calls to follow up and address it where needed.
I am also concerned about the call you had with our sister company. Details can only be shared with your consent and I have reached out to them in order to follow up on the calls in question
Thanks for bringing this to our attention and please let us know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and providing a bit more information regarding the situation.
I apologize if there was any misunderstanding regarding our sales process. The 30 day review period should have been explained in details and I have requested the calls to follow up and address it where needed.
I am also concerned about the call you had with our sister company. Details can only be shared with your consent and I have reached out to them in order to follow up on the calls in question
Thanks for bringing this to our attention and please let us know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,