RA
Rhona A
1 reviews | Active since May 2016
08 Jan 2021, 12:36
Silence from Platinum Life.
So once again I am forced to review this company's performance since my last review. And I am sorry to say things just got worse. From my last review, I was contacted by them and assured that they are working hard on my claim, which would be finalised in 3 to 4 weeks. As they would be working through the holidays they would keep me updated on the progress of my claim. Well their silence has been DEAFENING, to say the least. Even my e-mails are now being ignored. And we have reached the end of 4 weeks, and I am still no closer to knowing what is happening. Once again......SHAME ON YOU PLATINUM LIFE!
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Platinum Life's replyOfficial
12 Jan 2021, 10:31Dear Mrs Aves,
I have received your complaint and have followed up with our Claims Department.
They have advised that an email with feedback regarding the outcome of the Claim has been sent through. Our apologies for the delay, as we were still working on skeleton staff due to the festive season
Please do not hesitate to contact our team for any further assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have followed up with our Claims Department.
They have advised that an email with feedback regarding the outcome of the Claim has been sent through. Our apologies for the delay, as we were still working on skeleton staff due to the festive season
Please do not hesitate to contact our team for any further assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply12 Jan 2021, 10:31
Official
Dear Mrs Aves,
I have received your complaint and have followed up with our Claims Department.
They have advised that an email with feedback regarding the outcome of the Claim has been sent through. Our apologies for the delay, as we were still working on skeleton staff due to the festive season
Please do not hesitate to contact our team for any further assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have followed up with our Claims Department.
They have advised that an email with feedback regarding the outcome of the Claim has been sent through. Our apologies for the delay, as we were still working on skeleton staff due to the festive season
Please do not hesitate to contact our team for any further assistance
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor