LF
Lucas F

1 reviews | Active since Apr 2022

01 Apr 2025, 07:16

Shauna assisted my email request to put a pause on my payment due to financial strain so I don't lose my Money back policy later in my life

Shauna assisted my email request to put a pause on my payment due to financial strain so I don't lose my Money back policy later in my life. After a little chat, we agreed to the new terms and reduce my installment which will only take effect in June again. Very happy with their service and their understanding that some people cant afford their full premiums due to the economy.

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Replies (1)
Platinum Life
Platinum Life's reply01 Apr 2025, 08:46
Official
Dear Lucas, 

Thank you so much for your amazing review. At Platinum Life, we take pride in giving outstanding service to every policy holder and we're overjoyed to receive your compliments and appreciation. Shauna is a very valued member on our team and will always go above and beyond to help. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor