AA
Asemahle A
1 reviews | Active since Nov 2024
20 Nov 2024, 22:19
Service was okay, took a bit longer than expected to resolve an issue
Service was okay, took a bit longer than expected to resolve an issue. I was also concerned with the security issues around sending important documents such as policy information over WhatsApp.
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Replies (1)
Platinum Life's replyOfficial
21 Nov 2024, 08:13Dear Asemahle,
Our team strives to always deliver quick and efficient assistance and I apologize that this was not the experience you had. I will follow up on the matter to see how this can be avoided in the future.
The safety of our policy holders and their personal information is vital to us and we will take all the needed precautions to make sure this happens. Any documentation sent via Whatsapp is password protected and can only be unlocked using your personal information. This is to ensure that no one else is able to open and view it
Please let me know if there is anything we can do to ensure that you always have a positive experience with Platinum Life
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Our team strives to always deliver quick and efficient assistance and I apologize that this was not the experience you had. I will follow up on the matter to see how this can be avoided in the future.
The safety of our policy holders and their personal information is vital to us and we will take all the needed precautions to make sure this happens. Any documentation sent via Whatsapp is password protected and can only be unlocked using your personal information. This is to ensure that no one else is able to open and view it
Please let me know if there is anything we can do to ensure that you always have a positive experience with Platinum Life
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply21 Nov 2024, 08:13
Official
Dear Asemahle,
Our team strives to always deliver quick and efficient assistance and I apologize that this was not the experience you had. I will follow up on the matter to see how this can be avoided in the future.
The safety of our policy holders and their personal information is vital to us and we will take all the needed precautions to make sure this happens. Any documentation sent via Whatsapp is password protected and can only be unlocked using your personal information. This is to ensure that no one else is able to open and view it
Please let me know if there is anything we can do to ensure that you always have a positive experience with Platinum Life
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Our team strives to always deliver quick and efficient assistance and I apologize that this was not the experience you had. I will follow up on the matter to see how this can be avoided in the future.
The safety of our policy holders and their personal information is vital to us and we will take all the needed precautions to make sure this happens. Any documentation sent via Whatsapp is password protected and can only be unlocked using your personal information. This is to ensure that no one else is able to open and view it
Please let me know if there is anything we can do to ensure that you always have a positive experience with Platinum Life
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor