Service rating.

I have been a Platinum life client for 9 years. Unfortunately, I recently had to submit a Cancer Claim. Once I submitted all relevant information and documents, the process went smoothly. Thank you Mandelee Van Rooyen, she handled my claim. The reason I'm giving the 4 stars and not 5 is that when I initially called in to inform about my intention to submit a claim, I felt that the person who answered the phone, seemed uninformed as she was quick to point out that the cancer must be malignant and invasive. In my understanding, if it's not malignant, it's not cancer. And the Invasive part is nowhere in the policy document. But once I was assigned a person to handle my claim, everything went well. I have still to experience the " personal touch" treatment that my friend bragged about though. But to Madelee, I want to say a big THANK YOU for your assistance in processing my claim.