1 reviews | Active since Mar 2019
****s and lies!!!Unable to cancel a policy I never wanted!!!!!
One of the sales persons contacted me today and they are full of tricks and **** there way into your bank account, I have told them I will first have a look at what they offer and now I am by default a client???? I have called back and told them I am not interested in any of the products they have to offer, still I look in my inbox and there is nothing confirming my cancelation. As far as I know I have 30 days to cancel anything and now reading on multiple website how clients struggle to get anything canceled as they just ignore all emails and phone call and then tell the client they never canceled. Which is exactly happening to me now!
I AM TELLING YOU KNOW I DON'T WANT ANYTHING FROM PLATINUM LIFE AND YOU ARE NOT ALLOWED TO TAKE ANY MONEY FROM MY BANK ACCOUNT! CANCEL THIS PLOICY NOW!!!
I want a proof on email stating that I don't have anything and that I don't owe you ********s any money as I can see how you will pull any ***** ****! At least there is proof now that I sent you a cancelation or will this also be ignored?
Dear Melroy,
Thank you for taking my call today.
Kindly note that your cancellation request was received and processed yesterday. It was sent to our sales department to be cancelled and I have confirmed with the relevant department that no policy will be issued out to you.
The call you received will also be requested, so I can follow up regarding how the sale was done. Our consultants work from a very strict script and any instance where this is not adhered to, will be addressed and rectified.
Platinum Life is a registered FSP and our procedures and conduct is regulated accordingly. All our sales are made accordingly to the industry guidelines and nothing will be issued out without direct consent from the policy holder. The review period and documents that are sent out ensure that you have adequate information and time to make your decisions.
I have also sent an email confirming that your policy has been cancelled to the email address provided.
Please do not hesitate to contact me on *** if there is anything else I can assist with
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Melroy,
Thank you for taking my call today.
Kindly note that your cancellation request was received and processed yesterday. It was sent to our sales department to be cancelled and I have confirmed with the relevant department that no policy will be issued out to you.
The call you received will also be requested, so I can follow up regarding how the sale was done. Our consultants work from a very strict script and any instance where this is not adhered to, will be addressed and rectified.
Platinum Life is a registered FSP and our procedures and conduct is regulated accordingly. All our sales are made accordingly to the industry guidelines and nothing will be issued out without direct consent from the policy holder. The review period and documents that are sent out ensure that you have adequate information and time to make your decisions.
I have also sent an email confirming that your policy has been cancelled to the email address provided.
Please do not hesitate to contact me on *** if there is anything else I can assist with
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor