yK
yasin K
1 reviews | Active since Dec 2014
07 Jun 2022, 10:12
**** with free "Promotional gift".. Avoid, they clean out your account
Received a call from Platinum Life yesterday stating i would get a free gift and also that everything we discussed on the call would be verified via email as well as an SMS reference number. Well, nothing materialized, no email, no SMS and no gift. Sensing this was a **** by the fact they asked me for bank and ID, i deliberately gave them an account with no funds so that the very first transaction they should try will bounce. I will not be held hostage to this kind of hostile marketing during these testing economic times. This is ***** and ******** BDNM ***
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Replies (2)
Platinum Life's replyOfficial
07 Jun 2022, 10:19Dear Yasin
I have received your complaint and I am busy looking into this matter
Kindly note that you were not contacted for a promotional gift yesterday, but for a policy with Platinum Life. You were called for the gift in April and an SMS was sent for you to choose your gift. I will gladly resend this.
I have requested the sales call, but please note that there was no deduction. A mandate is sent out on conclusion of the sale and documents are sent out within 2-3 weeks. After receiving the documents, you will have a legal 30 day review period and the policy is only set to start on the date as discussed.
Kindly note that I will ensure that no policy is issued out to you and nothing will be deducted from your account
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am busy looking into this matter
Kindly note that you were not contacted for a promotional gift yesterday, but for a policy with Platinum Life. You were called for the gift in April and an SMS was sent for you to choose your gift. I will gladly resend this.
I have requested the sales call, but please note that there was no deduction. A mandate is sent out on conclusion of the sale and documents are sent out within 2-3 weeks. After receiving the documents, you will have a legal 30 day review period and the policy is only set to start on the date as discussed.
Kindly note that I will ensure that no policy is issued out to you and nothing will be deducted from your account
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply07 Jun 2022, 10:19
Official
Dear Yasin
I have received your complaint and I am busy looking into this matter
Kindly note that you were not contacted for a promotional gift yesterday, but for a policy with Platinum Life. You were called for the gift in April and an SMS was sent for you to choose your gift. I will gladly resend this.
I have requested the sales call, but please note that there was no deduction. A mandate is sent out on conclusion of the sale and documents are sent out within 2-3 weeks. After receiving the documents, you will have a legal 30 day review period and the policy is only set to start on the date as discussed.
Kindly note that I will ensure that no policy is issued out to you and nothing will be deducted from your account
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am busy looking into this matter
Kindly note that you were not contacted for a promotional gift yesterday, but for a policy with Platinum Life. You were called for the gift in April and an SMS was sent for you to choose your gift. I will gladly resend this.
I have requested the sales call, but please note that there was no deduction. A mandate is sent out on conclusion of the sale and documents are sent out within 2-3 weeks. After receiving the documents, you will have a legal 30 day review period and the policy is only set to start on the date as discussed.
Kindly note that I will ensure that no policy is issued out to you and nothing will be deducted from your account
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
13 Jun 2022, 08:03Dear Yasin,
I have received the calls made you regarding a possible policy with Platinum Life. In the call, the consultant does explain the cover and our 30 day review period. In the closure, the consultant also advises that the policy will start in August and confirms that you can cancel at any time.
The cancellation has been done and nothing will be issued out in your name as requested
The calls can be sent through via email, so please advise if I can forward this to you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the calls made you regarding a possible policy with Platinum Life. In the call, the consultant does explain the cover and our 30 day review period. In the closure, the consultant also advises that the policy will start in August and confirms that you can cancel at any time.
The cancellation has been done and nothing will be issued out in your name as requested
The calls can be sent through via email, so please advise if I can forward this to you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply13 Jun 2022, 08:03
Official
Dear Yasin,
I have received the calls made you regarding a possible policy with Platinum Life. In the call, the consultant does explain the cover and our 30 day review period. In the closure, the consultant also advises that the policy will start in August and confirms that you can cancel at any time.
The cancellation has been done and nothing will be issued out in your name as requested
The calls can be sent through via email, so please advise if I can forward this to you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the calls made you regarding a possible policy with Platinum Life. In the call, the consultant does explain the cover and our 30 day review period. In the closure, the consultant also advises that the policy will start in August and confirms that you can cancel at any time.
The cancellation has been done and nothing will be issued out in your name as requested
The calls can be sent through via email, so please advise if I can forward this to you
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor