AS
Ashleigh S
1 reviews | Active since May 2019
01 May 2019, 08:15
**** ***** PATHETIC
PATHETIC If I don't receive my money back that was just magically taken from this **** platinum life this will go further!!! I have not signed any documentation i have not asked for your DUMB gifts.. When I was asked over the phone for my details by CURTIS from platinum life this was not going anywhere nothing was going to be added to their system..they PROMISED ME THAT!!!! I WANT MY MONEY BACK!! If platinum **** life could call me back that would be greatly appreciated because this is not on!!! TAKE ME OFF YOUR SYSTEM GIVE ME MY MONEY BACK AND LEAVE ME ALONE!!!!! Stop spamming me with calls when I'm at work, And stop *****ing from people!!!
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Platinum Life's replyOfficial
06 May 2019, 13:18 Dear Ashleigh, Thank you so much for speaking with me regarding this complaint. As per our conversation, I have also sent all the information on email to assist you regarding the complaint. I have sent the calls that were made to you on the 26th and 27th of February 2019, when Curtis contacted you regarding the female cancer cover. In the call, he does explain the cover and premium and confirms when the first deduction will be done. He also advises on the 30 day review period. After following up with our logistics department, I did find out that unfortunately no documents were delivered to your physical address as promised. I do apologize profusely for this mishap and the matter has been escalated to their side to ensure that something like this does not occur again. Your policy has been cancelled with immediate effect and a refund was paid on the 3rd of May 2019 for the premium that was deducted. Thank you so much for providing feedback on the calls that I have sent through to you. This has been shared with our sales department for further reference. You are more than welcome to also contact me on ***. Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply06 May 2019, 13:18
Official
Dear Ashleigh, Thank you so much for speaking with me regarding this complaint. As per our conversation, I have also sent all the information on email to assist you regarding the complaint. I have sent the calls that were made to you on the 26th and 27th of February 2019, when Curtis contacted you regarding the female cancer cover. In the call, he does explain the cover and premium and confirms when the first deduction will be done. He also advises on the 30 day review period. After following up with our logistics department, I did find out that unfortunately no documents were delivered to your physical address as promised. I do apologize profusely for this mishap and the matter has been escalated to their side to ensure that something like this does not occur again. Your policy has been cancelled with immediate effect and a refund was paid on the 3rd of May 2019 for the premium that was deducted. Thank you so much for providing feedback on the calls that I have sent through to you. This has been shared with our sales department for further reference. You are more than welcome to also contact me on ***. Kind regards, Simoné Venter Client Relationship Specialist & Client Care Supervisor