************ Platinum Life
Does not even deserve this review, they are a bunch of ***** obviously one would be interested in a gift and a policy that far surpasses your previous quotes, was then told to expect documentation in the post never received , free gift never received yet the debit order is being processed, are you a **** because now you seem to be the next best *********** company in South Africa
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Platinum Life's replyOfficial
04 May 2020, 08:54Dear Jason,
I have received your review and would like to assist regarding this matter.
You were contacted on the 11th of April 2020 regarding an Accidental Disability policy with Platinum Life. Due to COVID-19, we were unable to send out your documentation via post and it was sent to you in April via email to ensure that you had your legal review period. Your promotional gift was converted into a R 600 gift card from Isabella Garcia and I have arranged for this to be resent through to you.
I have requested the calls and will follow up on the premium and the cover that was offered.
A cancellation has been processed on your policy and a consultant from our team will give you a call within the week to assist with a legal closure. A refund has also been submitted for the premium that has been deducted.
I apologize for any inconvenience caused and hope I have been able to address this matter for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter.
You were contacted on the 11th of April 2020 regarding an Accidental Disability policy with Platinum Life. Due to COVID-19, we were unable to send out your documentation via post and it was sent to you in April via email to ensure that you had your legal review period. Your promotional gift was converted into a R 600 gift card from Isabella Garcia and I have arranged for this to be resent through to you.
I have requested the calls and will follow up on the premium and the cover that was offered.
A cancellation has been processed on your policy and a consultant from our team will give you a call within the week to assist with a legal closure. A refund has also been submitted for the premium that has been deducted.
I apologize for any inconvenience caused and hope I have been able to address this matter for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 May 2020, 08:54
Official
Dear Jason,
I have received your review and would like to assist regarding this matter.
You were contacted on the 11th of April 2020 regarding an Accidental Disability policy with Platinum Life. Due to COVID-19, we were unable to send out your documentation via post and it was sent to you in April via email to ensure that you had your legal review period. Your promotional gift was converted into a R 600 gift card from Isabella Garcia and I have arranged for this to be resent through to you.
I have requested the calls and will follow up on the premium and the cover that was offered.
A cancellation has been processed on your policy and a consultant from our team will give you a call within the week to assist with a legal closure. A refund has also been submitted for the premium that has been deducted.
I apologize for any inconvenience caused and hope I have been able to address this matter for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist regarding this matter.
You were contacted on the 11th of April 2020 regarding an Accidental Disability policy with Platinum Life. Due to COVID-19, we were unable to send out your documentation via post and it was sent to you in April via email to ensure that you had your legal review period. Your promotional gift was converted into a R 600 gift card from Isabella Garcia and I have arranged for this to be resent through to you.
I have requested the calls and will follow up on the premium and the cover that was offered.
A cancellation has been processed on your policy and a consultant from our team will give you a call within the week to assist with a legal closure. A refund has also been submitted for the premium that has been deducted.
I apologize for any inconvenience caused and hope I have been able to address this matter for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor