MW
Martin W

1 reviews | Active since May 2016

09 Nov 2018, 10:53

************ - Harassing people

So let me tell you my story:

Some idiot who claims they know me gave my number to Platinum Life. They phoned me and told me this person suggested me for a free gift. I told them I do not want the gift and they assured me it was an no obligation free gift.

After two months the gift was eventually delivered. Then it all started. I was harassed with phone calls to give them at least 100 phone numbers because I received a ''free'' gift. I told the guy I do not have that much numbers to give and he got all offended and irritated with me.

After that a lady kept on harassing me with phone calls in order to obtain my bank details so that they can send me this wonderful policy document that I need to review. I told her that I am not comfortable to give my bank details, if I only have to review the policy and then make a decision there is no need to have my bank details. She kept on phoning me 4-5 times a day for 3 weeks. I then gave my darn banking details and told her that if the debit order goes off I will not be happy!

She promised me that it will only go off at the end of December after I have had 30days to review the policy and accept. She told me I would have the policy for review within two weeks in my hand.

It is now one month later and still no policy was delivered. I want this thing cancelled as soon as possible and God here me if any debit goes off from my account end of December I will sue you because I recorded our conversation where I told you directly that I do not accept any debit order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (1)
Platinum Life
Platinum Life's reply16 Nov 2018, 08:24
Official
 Dear Martin, 

Thank you so much for taking my call today. 

As per your conversation with Lenice, kindly note that the policy has been frozen and that no premiums will be deducted from your account. 

I apologize for the manner in which the policy was offered to you and we have taken this up with our sales department to ensure that this does not occur again. 

Please do not hesitate to give me a call on *** if there is anything else I can assist with 

Have a great day 

Kind Regards 

Simone Venter 

Client Care Supervisor