AN
Azande N

1 reviews | Active since Jan 2019

26 Jun 2019, 09:25

****

Last month on the 26th of May I was given a call by a Platinum Life agent. She said I had been nominated for a free gift. She then asked for my personal details and said she was going to send me a link so I could choose my gift. A month later I'm still waiting for that link.

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Replies (3)
Platinum Life
Platinum Life's reply26 Jun 2019, 11:46
Official
Dear Azande, 

I have received your complaint and would like to provide some feedback regarding this matter. I have not been able to reach you telephonically. 

Kindly note that our promotional gifts are sent out within  6-8 weeks from when you were contacted. According to our referral department, you are set to receive your sms on the 18th of June 2019 so you can redeem your gift. 

You are more than welcome to contact me on *** if there is anything else I can assist with 

Kind Regards
Simone Venter
Client Care Supervisor 

Best regards,

AN
Azande N's update26 Jun 2019, 12:30
Reviewer Update
Hi Simone,

Your quick response to my email is commendable. However, the 18th of June has since passed. I guess I'll have to wait and see in the next two weeks from now.

Regards,
Azande
Platinum Life
Platinum Life's reply26 Jun 2019, 13:06
Official
Dear Azande, 

I do apologize for my typing error. 

The sms will be sent on the 18th of July 2019. 

Best regards,