1 reviews | Active since Jan 2018
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I recieved a gift from platinum life then a guy name Ayanda mlotywa calles to explain everything. He then said he wants my banking details i told him i was not comfortable with givibg him my details over the phone he goes on to say alot of ppl do it this way... I said no then i hung up... From that day he kept callung me. Eager to get my details ... I then spoke to another consultant i to her im nt interested and it ended their ... In mid May Ayanda called he souned frustrated and angry he said my name then said banking details then i sed i DONT WANT TO....and he hungup... Today R95.00 was debited from my account... Unless you want to do this the hard way please cancel all transactions and i hope some form if disciplinary hearing is in order for Ayanda.
Dear Maropeng
Thank you for taking my call today.
As discussed telephonically, Platinum Life does not have an active policy for you. As no legal closure was done and you did not provide your banking details in any of the calls, no policy would have been issued. Please follow up with your bank as they would be able to provide you with details regarding the deduction on your account.
Furthermore I will listen to all the sales calls an provide you with feedback, any unprofessional conduct will be dealt with accordingly.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
Dear Maropeng
Thank you for taking my call today.
As discussed telephonically, Platinum Life does not have an active policy for you. As no legal closure was done and you did not provide your banking details in any of the calls, no policy would have been issued. Please follow up with your bank as they would be able to provide you with details regarding the deduction on your account.
Furthermore I will listen to all the sales calls an provide you with feedback, any unprofessional conduct will be dealt with accordingly.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
