RS
Roelien S

1 reviews | Active since Jan 2021

26 May 2021, 15:41

Sarkastiese platinum life agente

Gister word ek gebel deur n agent van Platinum life om my polis deur hul te hersien. Daar word mooi verduidelik dat ek teen n hoër premie n groter uitbetaling kan kry indien ek sou siek word met enige vroulike kanker. Ek moes van die hand wys omdat ek nie die fondse daarvoor het nie. Die sarkastiese onnodige aanmerking deur die agent het my tot in my diepste wese geskok. Dit was vir my regtig onaanvaarbaar om vir my my te se dat ek my huis sal moet verkoop as ek moet gaan vir behandeling. Ek stel glad nie belang aan enige verskoning van platinum life of die betrokke agent nie. (On)gelukkig ken ek nie sy naam nie. Ek is net lus om my polis te kanselleer.

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Replies (2)
Platinum Life
Platinum Life's reply27 May 2021, 06:55
Official
Dear Roelien 

I have received your complaint and I am so sorry to hear about the experience you had. 

The calls have been requested from our sales department and I will be in touch to provide further feedback as soon as it has been received. Our agents are trained to follow a very strict script and behaviour and comments like that are unacceptable. 

Please let me know if there is anything I can assist with while this is being investigated 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life
Platinum Life's reply28 May 2021, 13:14
Official
Dear Roelien, 

Thank you so much for taking my call. 

Please accept my apologies for the manner in which the consultant handled the call and some of the comments made. We have escalated this to our sales department and disciplinary action will be taken. 

Thank you so much for bringing this to our attention and giving us the chance to address this. 

Please let me know if there is anything I can assist with

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor