Salesman called
Salesman called. Told me that they have an offer for me because I am such a great client. Turned out they just want to upsize my policy at cost. Also tried to smooth talk me into this by covering the fact that, if I do not send an email to decline, it will automatically kick in end February. He did that by telling me I have until February to decide if I want to make use if the offer. Asking him if it will automatically kick in, he avoided my answer several times before coming out with the truth. Following this link for Tracy, I would like to add that she convinced me to keep my policy with same benefits as I currenly have at about 60percent of the premium. I cannot complain about her. Guess they use her to calm down very upset clients. She did an excellent job. She can get 5 stars though
I have received your review and I would like to apologize for the experience you had with our sales team regarding an upgrade on your policy
As all our policies are pure risk covers, you are unable to call in to upgrade benefits on your policy. Upgrades are always optional and might be offered once or twice a tear. If an upgrade is taken, you do have 30 days to go through the documentation and make your decision. The 30 days is not a deciding period, but a review period.
Thanks for giving Tracy a chance to assist. I am so glad she was able to provide the needed assistance to ensure that your policy always best suits your needs
I have requested the upgrade call and will be addressing this with our sales team as well
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I would like to apologize for the experience you had with our sales team regarding an upgrade on your policy
As all our policies are pure risk covers, you are unable to call in to upgrade benefits on your policy. Upgrades are always optional and might be offered once or twice a tear. If an upgrade is taken, you do have 30 days to go through the documentation and make your decision. The 30 days is not a deciding period, but a review period.
Thanks for giving Tracy a chance to assist. I am so glad she was able to provide the needed assistance to ensure that your policy always best suits your needs
I have requested the upgrade call and will be addressing this with our sales team as well
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor