EB
Evan B
1 reviews | Active since Oct 2015
16 Jan 2024, 10:41
Rude unproffesional service
I called Platinum Life to cancel my policy and they told me that someone was going to call me back to finalise the cancellation.
I received a call from them again a week later where the person became very rude to me when I told him that I just wanted to cancel my cover as he simply refused to do so. I had to tell him in a louder voice to cancel the policy and if not I would block the debit order I put the phone down as he just became impossible to speak to.
I am very shocked at the bad service of this company. I would plead with others not to take out any policies with this place as you will struggle in the future with them I can guarantee it.
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Platinum Life's replyOfficial
16 Jan 2024, 10:50Dear Evan,
Thank you so much for taking my call.
In accordance with our discussion, your policy has been cancelled effective immediately. We always want to ensure that you are informed of all your options when it comes to your insurance policy in order to make an informed choice, but we never want you to feel that your cancellation will not be completed.
Please note that I have requested the call you had with our team this morning and this matter will be escalated accordingly. I apologize for any inconvenience caused
Kindly advise if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
In accordance with our discussion, your policy has been cancelled effective immediately. We always want to ensure that you are informed of all your options when it comes to your insurance policy in order to make an informed choice, but we never want you to feel that your cancellation will not be completed.
Please note that I have requested the call you had with our team this morning and this matter will be escalated accordingly. I apologize for any inconvenience caused
Kindly advise if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply16 Jan 2024, 10:50
Official
Dear Evan,
Thank you so much for taking my call.
In accordance with our discussion, your policy has been cancelled effective immediately. We always want to ensure that you are informed of all your options when it comes to your insurance policy in order to make an informed choice, but we never want you to feel that your cancellation will not be completed.
Please note that I have requested the call you had with our team this morning and this matter will be escalated accordingly. I apologize for any inconvenience caused
Kindly advise if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call.
In accordance with our discussion, your policy has been cancelled effective immediately. We always want to ensure that you are informed of all your options when it comes to your insurance policy in order to make an informed choice, but we never want you to feel that your cancellation will not be completed.
Please note that I have requested the call you had with our team this morning and this matter will be escalated accordingly. I apologize for any inconvenience caused
Kindly advise if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor